Case Study
Business Process and Performance Management – Merging ICT 2008
Client:
Industry: Banking
Summary
A leading financial institution merged two separate ICT Divisions. Following the merger, there was duplication and confusion regarding roles and responsibilities, leading to delays and poor accountability.
WCG consultants undertook a series of exercises, which identified the current work undertaken by the various departments. WCG also helped to refine the future roles and their responsibilities, including establishing new departments and outsourcing non- essential work. Where appropriate, new job specifications and levels of authority were prepared, together with other guidelines.
WCG then prepared the existing staff for the transition to the new way of working. This included issuing newsletters and other communications informing staff of the forthcoming changes, briefing staff and discussing the potential changes. Once the changes were implemented, team building sessions were provided for the new organisation, as well as coaching and mentoring staff in their new roles. In addition, formal staff development was provided in new skills and techniques.