Courses

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• Certificate in managment consulting essentials CMCO (CMI/IBC)

  CMI awarded certificate in consultancy skills
• Change Management and Business Driven Process Improvement - Practitioners

  A practical and intensive course designed for business professionals to enable participants to deliver major improvements in organisations.
• Customer Service Workshop

  An energizing and motivational course tailored to an individual Business that wants to improve or transform its customer service culture and deliver excellent customer service that a business can be proud of.
• Data Protection for Businesses

  For Businesses to gain an understanding of the legal requirements and issues surrounding the “use” of customers' personal information or data, how the rules apply in practice and how compliance is achieved.
• Facilitation Essentials

  What you need to know to professionally facilitate any event.
• Get a life - Catch the coach

  Using life coaching to improve your business
• Getting Started with Business Transformation

  To prepare managers to face the challenges presented by major change initiatives. To equip participants to understand the lifecycle of change programmes, practical tools and techniques to successfully manage business transformation.
• Leading and Managing Innovation.

  Innovation is a hot topic, it is the job of every owner or manager of a business unit to make their enterprise as Innovative as possible. But how?
• Leading for Results

  Using leadership to improve job performance and business profitability.
• Management of IT Development Risk

  Management framework for controlling risks in IT development
• Process Mapping in a BPM, SOA and Six Sigma World

  process mapping excellence for BPM SOA 6SIgma inititatives
• Projects and Programmes – what’s the difference?

  Are you running a very large and complex project?, Based upon OGC's Prince2 and MSP methods This course will enable directors and managers to select the best approach for pragmatic delivery.