Course

Length: 2 days

Fee: £650 + VAT

Discounts: 10% for IBC and CMI members

Contacts

Process Mapping in a BPM, SOA and Six Sigma World

process mapping excellence for BPM SOA 6SIgma inititatives

Areas of expertise

Target Audience

  • Managers involved in business and technology change programmes.
  • Anyone intending to document, improve or design a business or IT process. 
  • People involved in selecting or procuring process management software.

Content

This in-depth yet practical course will promote process mapping excellence in the context of business transformation and improvement initiatives, and of transformation initiatives such as BPM, SOA and Six Sigma.

Content

The workshop will discuss the role of process mapping in different scenarios and indicate how it contributes to driving and embedding business change. Participants will have an opportunity to improve a process in a class exercise based on a typical business activity.

It introduces process mapping in its business context and asks “Why do we need processes?” before discussing modelling and mapping, process variation and conformity, process mapping in a BPM, SOA and Six Sigma world, levels of process, and identifying level 1 processes.

Sessions cover the following topics:

  • How to map processes
  • Why map processes 
  • What to model
  • Mapping current (‘as-is’) processes
  • Software tool support
  • Process improvement Issues and opportunities
  • Problem solving
  • Mapping future (‘to-be’) processes
Finally it addresses the “What next?” question, looking at embedding change and the implications for your business in a process-managed, service-oriented world.  Practical experience:

The workshop uses class, group and individual exercises, and encourages sharing of experiences between all those involved.

In the main case study, which runs through the two days, participants will work in groups to map an ‘as-is’ process, identify risks, issues and opportunities, run a ‘problem solve’ for a key issue area, and map the ‘to-be’ process.

Why this course?

This course is run by a trainer who has many years of practicing what he is preaching. Our training uses a workshop format where ideas are presented and discussed, and practiced in breakout sessions.

 

 

Benefits of Attending

 

By the end of the workshop, you will:

  • understand the role of business process maps
  • be able to create and maintain them
  • appreciate the role of software in documenting and managing processes.

Prerequisite

Participants should have a good general level of business experience. Apart from this there are no course pre-requisites.