Course

Length: 1 days

Fee: £275 + VAT

Discounts: 10% for IBC and CMI members

Contacts

Customer Service Workshop

An energizing and motivational course tailored to an individual Business that wants to improve or transform its customer service culture and deliver excellent customer service that a business can be proud of.

Areas of expertise

Target Audience

For the first time this course is being offered to the public. We will be building case studies and exercises based upon a questionnaire issued to participants prior to the course. In this way delegates will be able to share experiences as well as discuss solutions which particularly apply to them. This course in the past has been given to individual organisations. It’s for organisations that want to engender a positive attitude throughout the whole company, will to invest to get things right, the 1st time and also show  commitment from the top down to achieve a long term approach to customer service

The workshop will benefit  staff, from the MD, to the Finance Director, to customer service staff, to IT and Accounts, to warehouse and distribution staff, in fact EVERY member of an organisation.

Content

This one day training workshop will prepare staff to embrace customer service excellence in a positive way and encourage them to:

  •  Understand what excellent "customer service" is
  •  Give customers a positive impression of themselves and the organisation·         
  • Deliver excellent customer service that exceeds customers expectations·         
  • Go back to the business the next day and make a difference. 

It is very much an energizing participative day, with attendees being encouraged to share ideas with and give feedback to others.  Participants will take part in breakout and brainstorming sessions, undertake a self assessment and produce an individual action plan.

Areas of expertise

  • Customer service·         
  • Effective communication·         
  • Teamwork·         
  • Going the extra mile·         
  •  Exceeding customer expectations 

Testimonials 

Managing Director - Powerplay Direct:

We asked our trainer to take a good look at the level of customer service that we provide and come up with a bespoke customer care training course for all our staff to ensure that we provide the highest level of service consistently.  I am delighted to say that she delivered a programme second to none and both the staff, directors and customers have/are benefited from the focus that she has provided. 

Some thoughts from previous participants:

  • Treat each customer as if they are the only one of the day                                
  • Look at things from a customer's perspective
  • Go out of my way to make a difference                                                                  
  • Treat each task as though the customer is watching me
  • Greet customer's with a smile                                                                                      
  • Smile every time I am on the phone to a customer
  • Organise my day to allow me to work faster and more efficiently                     
  • When my work is done; try to help everyone else who needs help
  • Maintain a positive attitude at work, regardless of how I feel                            
  • Make sure that I am at work... bang on time
  • Get the smile back on my face!                                                                                    
  • Just improve my all round game 

 

Benefits of Attending

  • Understanding what excellent customer service is and know how to deliver it.
  • Communicating effectively to create a positive impression.
  • Improved morale and motivation.
  • Increased customer service focus.  
  • Improvement in customer satisfaction

Course Occurrences

Bristol or Bath

   Date: 15 01 2008 to 15 01 2008

   Time: 9:30

Bristol or Bath

   Date: 05 11 2009 to 05 11 2009

   Time: 9:30